POLICIES
01 CANCEL + REFUND POLICIES
COMPETITIVE PROGRAM
Competitive dancers must pay a fee equivalent to one month’s fees for canceling their competitive commitment during the season. Requests must be made 5 business days before your monthly tuition is charged. Cancelation fee will be charged at time of cancelation process.
Program fees are non-transferrable and non-refundable once charged.
Alumni dancers must pay a fee equivalent to one month’s fees for canceling their performance commitment during the season. Requests must be made 5 business days before your monthly tuition is charged. Cancelation fee will be charged at time of cancelation process. Program fees are non-transferrable and non-refundable once charged.
ALUMNI PROGRAM
RECREATION PROGRAM
Recreational dancers must pay a cancelation fee of $100 due to limited spots in the program. Requests must be made 5 business days before your monthly tuition is charged. Cancelation fee will be charged at time of cancelation process. Program fees are non-transferrable and non-refundable once charged.
DROP-IN
No-shows and same day cancelations are non-transferrable and non-refundable. To meet our operational expenses, we need a minimum of four clients to enrol no later than two (2) hours prior to the start of the class. If we cancel any classes due to capacity and weather, a full refund will be issued.
PRIVATES
Private class fees will be charged up to 2 days prior to the class. Reschedules are acceptable 24 hours before your class start time.
Refunds will not be issued, credit can be used towards your rescheduled class. There are no refunds/reschedules for no-shows and cancellations within 24 hours of your booking start time.
02 MERCHANDISE REFUND
MERCHANDISE
All merchandise is final sale.
03 PRIVACY POLICY
PRIVACY POLICY
UniverseSoul Dance is committed to protecting the privacy of our customers and visitors. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we safeguard your information.
INFORMATION WE COLLECT
Personal Information: When you register for classes or events at our studio, we may collect personal information such as your name, email address, phone number, and billing information.
Attendance Information: We may collect information about your attendance in classes or events for administrative and statistical purposes.
Communication: If you contact us via email or other communication channels, we may retain those communications for record-keeping and customer service purposes.
HOW WE USE YOUR INFORMATION
We use your personal information to process class registrations, manage your account, and communicate with you about studio-related updates, promotions, and events.
Attendance information is used for administrative purposes, such as monitoring class capacities and scheduling.
We may also use your information to improve our services and customize your experience with our studio.
DATA SECURITY
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Access to your personal information is restricted to authorized personnel who require access to perform their duties.
SHARING FOR INFORMATION
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or in response to legal requests.
We may share your information with trusted service providers who assist us in operating our studio, conducting business, or servicing you, provided that they agree to keep your information confidential.
YOUR CHOICES
You have the option to opt out of receiving promotional emails from us by following the unsubscribe instructions included in each email.
You can update or correct your personal information by contacting us directly.
CHANGES TO THE POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the revised policy on our website.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
This Privacy Policy was last updated on February 7, 2024. By using our services or providing us with your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.